Conflict Management:



·      Functional conflict

·      Dysfunctional conflict

·      Conflict Resolution steps


Functional conflict- non-aggressive conflict that stimulates creativity and ideas.


Dysfunctional conflict- aggressive conflict that compromises work at hand and the relationship of the employees.


Conflict Resolution steps:

·      Negotiation- two parties come to a solution to fix the argument by themselves.

·      Conciliation- discussion is now facilitated by third party.

·      Mediation- third party now gets involved in the argument and gives out advice.

·       Arbitration- third party now takes argument and makes judgment call.