Conflict Management:

 

Includes:

·      Functional conflict

·      Dysfunctional conflict

·      Conflict Resolution steps

 

Functional conflict- non-aggressive conflict that stimulates creativity and ideas.

 

Dysfunctional conflict- aggressive conflict that compromises work at hand and the relationship of the employees.

 

Conflict Resolution steps:

·      Negotiation- two parties come to a solution to fix the argument by themselves.

·      Conciliation- discussion is now facilitated by third party.

·      Mediation- third party now gets involved in the argument and gives out advice.

·       Arbitration- third party now takes argument and makes judgment call.

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